https://retreatfactory.hu/
Effective date: 01.01.2019.
Introduction:
Please read our Terms and Conditions carefully, as by providing your details you accept our Terms and Conditions!
If you have any questions about the use of our website, the purchase process, the services we sell or our Terms and Conditions, you can contact us using the contact details below:
Company details:
Company name: Web-PR 1 Stúdió Kft
Head office: 1221 Budapest, Péter Pál u.49.
Located at: 1221 Budapest, Péter Pál u.49.
Postal address: 1221 Budapest, Péter Pál u.49.
Tax ID: 24749022-2-43
Business registration number: 01-09-180251
Name of registering authority: Fővárosi Törvényszék Cégbírósága
Company bank account number: 11722003-201684
Representative name: Vighné dr. Halasi Gabriella
Website: https://retreatfactory.hu/
E-mail address: hello@retreatfactory.hu
Phone number: +3670 7720628
Data of the hosting provider:
RACKFOREST ZRT.
Address: 1132 Budapest, Victor Hugo utca 11. 5. em. B05001.
Tax ID: 32056842-2-41
Central telephone number: +36 1 211 0044
E-mail: info@rackforest.com
Terms:
Parties: Landlord and Tenant / Business together
Tenant: natural or legal persons over the age of 18 acting outside the scope of their economic activity or profession.
Rental contract: a contract to which the renter is a party
Warranty: in the case of a Consumer contract, according to the Civil Code
a guarantee going beyond the legal obligation or voluntarily given for the proper performance of the contract
a mandatory guarantee based on law
Contract: Conclusion of a rental contract between the Landlord and the Renter / Company using the website and e-mail
Contract between remote parties: a consumer contract concluded without the simultaneous physical presence of the parties in the context of a distance sales system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract.
Service: A service provided in conjunction with the use of the venue and accommodation to enable the Tenant to comfortably accommodate and accommodate guests during the event.
Purchase price: the consideration payable for the provision of the service
Long-term storage: any device which enables the consumer or the business to store data addressed personally to him in a way that is accessible in the future and for a period of time adequate for the purposes for which the data were intended, and to display the stored data in an unchanged form
A device that enables communication between remote parties: an instrument capable of making a contractual statement in the absence of the parties for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in the press with order forms, catalogues, telephones, faxes and Internet access devices
Company: a person acting in the course of his/her business or profession,
Website: our website where the contract is signed
Relevant legislation:
Act CLV of 1997 on Consumer Protection
Act LXXVI of 1999 on Copyright
Act CVIII of 2001 on certain aspects of electronic commerce services and information society services
Government Decree 151/2003 (IX.22.) on the mandatory warranty for consumer durables
Act CXX of 2011 on the Right to Informational Self-Determination and Freedom of Information
Act V of 2013 on the Civil Code
19/2014 (IV.29.) NGM Decree on the Procedural Rules for the Handling of Warranty and Guarantee Claims for Goods Sold under a Contract between a Consumer and an Undertaking
Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the processing and protection of personal data of natural persons and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC, i.e. the General Data Protection Regulation
Regulation (EU) 2018/302 of the European Parliament and of the Council of 28.02.2018 on combating unjustified territorial restrictions of content and other forms of discrimination based on nationality, residence/establishment of the consumer in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
Government Decree No 373/2021 (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods, the supply of digital content and the provision of digital services
Scope and adoption of GTC:
In addition to the applicable legislation, the content of the contract to be concluded is also governed by our General Terms and Conditions. These summarise your and our rights and obligations, the conditions for concluding the contract, the terms of payment and delivery, time limits, liability rules and the conditions for exercising the right of withdrawal.
By placing your order, you accept our General Terms and Conditions, which will be included in the contract to be concluded.
Contract language and form:
The language of the contract is English.
The contract is concluded by placing the order and accepting our General Terms and Conditions.
Pricing:
Prices are in HUF and EUR. Our company is subject to VAT, our prices are gross prices and include VAT. We reserve the right to change prices.
Complaints handling and redress:
The Consumer may send any complaints regarding the Services or our activities to us at the following contact details:
E-mail address: hello@retreatfactory.hu
Phone number: +3670 7720628
The Consumer may communicate his/her complaint to us in writing in the first instance, but in some cases also verbally.. The complaint may relate to the conduct, work or omission of a person acting on our behalf directly related to the sale of the service.
Your verbal complaint will be promptly investigated and, where possible, resolvedIf the Consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint without delay, we will take a record of the complaint and our position on it, a copy of which will be sent to the Consumer (or handed over to him/her in person if he/she is present). In the case of complaints received by e-mail, we will send the complaint together with the reply to the Consumer within 30 days. We will respond to your written complaint in writing within 30 days of receipt.If the complaint is rejected, we are obliged to state the reasons for our position. We must provide the complaint with a unique identification number in the case of a complaint made orally by telephone or other electronic communication services.
It must include a record of the complaint:
The place, method and time of submission of the complaint
Name, address and contact details of the consumer
A detailed description of the consumer complaint and a list of documents, records and evidence
A statement of our position on the Consumer Complaint, if it can be investigated promptly
The place and time of recording of the minutes
The signature of the person who took the minutes and the signature of the Consumer - the latter in the case of an verbal complaint made in person
The unique identification number of the complaint - in the case of an oral complaint made by telephone or other electronic communications service
We will keep a record of the complaint and a copy of our reply for 5 years, and will present it to the supervisory authority upon request.
We will inform the Consumer in writing, if the complaint is rejected, which authority or Conciliation Body to refer the complaint to. The information shall include the seat, correspondence address, contact details (website, e-mail, telephone number) of the competent authority and the Conciliation Body of the Consumer's place of residence/residence, as well as our position on the use of the Conciliation Body for the settlement of the Consumer's dispute.
In the event that the dispute between our Company and the Consumer is not resolved through negotiations, the Consumer may have further enforcement options:
Consumer Protection Authority procedure:
In the event of a breach of Consumer rights, the Consumer has the right to lodge a complaint with the Consumer Protection Authority of his/her place of residence. The Authority will decide whether to proceed with the Consumer Protection procedure after examining the complaint. The district offices are the first instance authorities. Their contact details are: http://jarasinfo.gov.hu/
Court proceedings:
Within the framework of civil proceedings, the Consumer shall be entitled to enforce his/her claim arising from the dispute before the court in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
Conciliation Board procedure:
You have the right to apply to the Conciliation Body of your place of residence/residence if your Consumer complaint is rejected. To initiate the procedure, the Consumer must attempt to resolve the dispute directly with our Company.
Our Company has a duty to cooperate in the conciliation procedure. On the basis of this duty, our Company is obliged to respond to the conciliation body's request to send a replyand at the hearing before the Conciliation Board appear at and ensure the participation of the person authorised to conclude the settlement.
If our registered office/establishment is located outside the county of the Chamber of the Chamber operating the territorially competent conciliation body, our obligation to cooperate shall include offering the possibility of a written settlement of the Consumer's claim.
If we do not comply with the above obligation to cooperate, the matter will be referred to the Consumer Protection Authority, which will find that the companies' unlawful conduct the imposition of a mandatory fine is in force and cannot be derogated from.
The fine can range from HUF 15,000 to HUF 500,000 for small and medium-sized enterprises and from HUF 15,000 to 5% of the company's annual net turnover, up to a maximum of HUF 500 million, for large companies with an annual net turnover of more than HUF 100 million.
The Consumer may request the opening of conciliation proceedings. The request must be made in writing (by letter, fax, telegram or electronic form on the website of the Conciliation Board) to the President of the Conciliation Board.
The request must include:
Consumer's name, place of residence/residence, contact details
Name, registered office/place of business of the company involved in the consumer dispute
Consumer's position and the evidence and facts relating to it
A declaration by the consumer that he/she has tried to settle the dispute directly with the business concerned
A declaration by the consumer that he has not initiated any other Conciliation Body proceedings in the case, has not initiated mediation proceedings, has not lodged a statement of claim, has not applied for an order for payment
Proposal for a decision of the Board
Consumer's signature
If the Consumer has requested another body to replace the competent Conciliation Body, the following information must be provided.
In any case, the document or a copy of the document on the content of which the Consumer relies as evidence (the company's written statement rejecting the complaint or, if this is not available, written evidence of the attempted conciliation held by the Consumer) must be attached to the request.
If an authorised representative is acting on the complaint, the authorisation issued by the Consumer must be attached to the application.
More information about the Conciliation Boards: http://www.bekeltetes.hu
For more information on the relevant local Conciliation Boards:
https://bekeltetes.hu/index.php?id=testuletek
Contact details of the competent local Conciliation Boards:
Baranya County Conciliation Board
Address: 7625 Pécs, Majorossy I. u. 36.
Phone number: 06-72 507-154
Fax: 06-72 507-152
E-mail address: abeck@pbkik.hu, mbonyar@pbkik.hu
Bács-Kiskun County Conciliation Board
Address: 6000 Kecskemét, Árpád krt. 4.
Phone number: 06-76 501-500, 06-76 501-525, 06-76 501-523
Fax: 06-76 501-538
E-mail address: bekeltetes@bacsbekeltetes.hu, mariann.matyus@bkmkik.hu
Website: www.bacsbekeltetes.hu
Békés County Conciliation Board
Address: 5600 Békéscsaba, Penza ltp. 5.
Phone number: 06-66 324-976
Fax: 06-66 324-976
E-mail address: eva.toth@bmkik.hu
Borsod-Abaúj-Zemplén County Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: 06-46 501-091, 06-46 501-870
Fax: 06-46 501-099
E-mail address: kalna.zsuzsa@bokik.hu
Budapest Conciliation Board
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Phone number: 06-1 488-2131
Fax: 06-1 488-2186
E-mail address: bekelteto.testulet@bkik.hu
Csongrád County Conciliation Board
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62 554-250/118
Fax: 06-62 426-149
E-mail address: bekelteto.testulet@csmkik.hu
Fejér County Conciliation Board
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone number:06-22 510-310
Fax: 06-22 510-312
E-mail address: fmkik@fmkik.hu
Győr-Moson-Sopron County Conciliation Board
Address: 9021 Győr, Szent István út 10/a.
Phone number: 06-96 520-217
Fax: 06-96 520-218
E-mail address: bekeltetotestulet@gymskik.hu
Hajdú-Bihar County Conciliation Board
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52 500-710
Fax: 06-52 500-720
E-mail address: korosi.vanda@hbkik.hu
Heves County Conciliation Board
Address: 3300 Eger, Faiskola út 15.
Phone: 06-36 429-612
Fax: 06-36 323-615
E-mail address: hkik@hkik.hu
Jász-Nagykun-Szolnok County Conciliation Board
Address: 5000 Szolnok, Verseghy park 8. III. emelet 305-306.
Phone: 06-56 510-621, 06-20 373-2570
Fax: 06-56 510-628
E-mail address: bekeltetotestulet@jnszmkik.hu
Komárom-Esztergom County Conciliation Board
Address: 2800 Tatabánya, Fő tér 36.
Phone: 06-34 513-027
Fax: 06-34 316-259
E-mail address: szilvi@kemkik.hu
Nógrád County Conciliation Board
Address: 3100 Salgótarján, Alkotmány út 9/A.
Phone: 06-32 520-860
Fax: 06-32 520-862
E-mail address: nkik@nkik.hu
Pest County Conciliation Board
Address: 1119 Budapest, Etele út 59-61. II. emelet 240.
Postal address: 1364 Budapest, PO Box 81.
Phone: 06-1 269-0703
Fax: 06-1 474-7921
E-mail address: pmbekelteto@pmkik.hu
Somogy County Conciliation Board
Address: 7400 Kaposvár, Anna u. 6.
Phone: 06-82 501-026
Fax: 06-82 501-046
E-mail address: skik@skik.hu
Szabolcs-Szatmár-Bereg County Conciliation Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone: 06-42 311-544
Fax: 06-42 311-750
E-mail address: bekelteto@szabkam.hu
Tolna County Conciliation Board
Address: 7100 Szekszárd, Arany J. u. 23-25. III. emelet
Phone: 06-74 411-661
Fax: 06-74 411-456
E-mail address: kamara@tmkik.hu
Vas County Conciliation Board
Address: 9700 Szombathely, Honvéd tér 2.
Phone: 06-94 312-356
Fax: 06-94 316-936
E-mail address: vmkik@vmkik.hu
Veszprém County Conciliation Board
Address: 8200 Veszprém, Radnóti tér 1. földszint 116.
Phone: 06-88 429-008
Fax: 06-88 412-150
E-mail address: bekelteto@veszpremikamara.hu
Zala County Conciliation Board
Address: 8900 Zalaegerszeg, Petőfi u. 24.
Phone: 06-92 550-513
Fax: 06-92 550-525
E-mail address: zmbekelteto@zmkik.hu
Online dispute resolution platform:
On the website set up by the European Commission, after registering as a Consumer, by filling in the application form on the site, the Consumer can settle his/her online shopping disputes without having to go to court. This is another way to enforce Consumer rights without distance barriers.
You can complain about goods/services you have bought online.
You and the company you are complaining about can use this online dispute resolution platform to choose together which dispute resolution body will be entrusted with handling your complaint.
The online dispute resolution platform is available on the following website: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Copyright:
Our website is a copyright work according to the Copyright Act LXXVI of 1999, § 1 (1), each part is protected by copyright. The unauthorised use of images, texts, software or graphic programs on our website, as well as the use of damaging applications that modify our website, is prohibited pursuant to Article 16 (1) of the same Act. Please note that the reproduction of materials, images, videos, texts from our website and from our database is only possible with the written consent of the copyright holder (Web-PR 1 Stúdió Kft.), with indication of the source.
Partial invalidity and code of conduct:
In the event that any part of our General Terms and Conditions is legally incomplete/irregular, that part shall be governed by the provisions of the applicable legislation. The rest of the contract remains valid.
Technical protection measures and the functioning of digital data content:
The servers that provide the data displayed on our website have an uptime of 99.9%/year. The entire data content is backed up continuously, periodically, so that if a problem occurs, the original data can be restored. The data that appears on our website is stored in MySQL or MSSQL databases. Due to their sensitive nature, these data are stored using encryption of appropriate strength and encrypted using hardware support built into the processor.
Service features:
On our website, information about the characteristics of the service for sale can be found in the description on the page of the service or, if you request a quotation, in the quotation.
Correction of data entry errors and responsibility for data accuracy:
During the quotation request process, before confirming the sending of the contact form, you will be given the opportunity to modify or correct the information you provide. You are responsible for the accuracy of the information you provide. We will use this information as a basis for further communication with you. Before confirming the written booking contract, you will be given the opportunity to modify or correct the information you have provided. You are responsible for the accuracy of the information you have provided. By placing your order, you acknowledge that our Company is entitled to pass on to you any damages or costs resulting from any incorrect information provided by you. Our Company excludes any liability for performance due to incorrect data entry. If your e-mail address or post office box is full, the confirmation will be deemed undeliverable and may prevent the performance of the contract.
Procedure In case of incorrect price:
We exclude liability for any apparent misrepresentation of the price, despite all due care and diligence, and for any failure of the IT system.
It is obviously a misrepresented price:
0 Ft / 0 Eur
Price incorrectly indicating a discount (e.g.: original price of the service: 3.000 Ft/ Eur, discount: 20%, discounted price: 500 Ft/ Eur, in this case the correct price should be 2.400 Ft/ Eur)
If an incorrect price has been quoted, we will inform you and offer you the opportunity to purchase the service at the correct price, so that you can choose to either order the service at the correct price or cancel the purchase without consequences.
Using our website:
Our website provides the User with a presentation of our services, with pictures and descriptions. You can browse our website in a menu system. You will find the services organised by category. Clicking on the name of a category will display the services it contains. You can request a specific quotation per category by entering your personal data and the details of your event. We will then contact you at the email address or telephone number you provide. There is no instant purchase option on the website.
When filling in the form, you will be asked to provide the following information: name, email address, telephone number, date of the event, type of event and approximate number of participants. We will send you an e-mail confirmation that the form has been successfully completed.
The security of the login data is the responsibility of the User, who is responsible for updating his/her data and is obliged to inform us if his/her data has been misused by a third party.
Finalising the order:
Once you have filled in the form on the website, further communication will take the form of an email or telephone call or a personal meeting. At this time, any questions will be clarified, the quotation will be reviewed, the site visit will take place and the order contract will be signed.
If you notice in the confirmation e-mail that you have entered incorrect information, please let us know immediately within 24 hours.
The information on our website does not constitute an offer to enter into a contract on our part. The bidder is you.
Processing the order and concluding the contract:
After filling in the form on our website, you will be contacted within 1 week at the contact details provided. You can place your order at any time.
If you do not receive a confirmation from us within 1 week of filling in the form, please let us know, as there may be a technical problem, which may be the reason why your order has not been received.
Our company will confirm your offer by a further e-mail, and the contract will be concluded by mutual agreement and authentic signature of both parties.
Payment methods:
Bank transfer:
Payment is made by bank transfer. The landlord will issue 2 electronic invoices before each transfer. Information about the transfer is included in the invoice.
Deadline:
The general deadline for the fulfilment of the order is within a maximum of 30 days after the order has been confirmed. In the event that our Company does not fulfil the order within the time limit, you shall be entitled to grant our Company a grace period. If our Company does not perform within the grace period, you are entitled to withdraw from the contract.
Reservation of rights and clause:
The Tenant is also obliged to pay a deposit of HUF 100,000 (VAT free) to cover any damages. A separate "Deposit" invoice will be issued. The Landlord is obliged to refund the deposit within 48 hours of taking over the venue, provided that no damage has occurred in connection with the event.
If you have previously used our services and a claim has been made during your stay, we reserve the right to withdraw from future services.
Our company undertakes to fulfil the order if the purchase price is paid in advance.
Consumer information pursuant to Government Decree 141/2011 (VII. 21.):
Cancellation notice, Consumer's right of withdrawal and termination:
The Consumer may exercise the right provided for in Government Decree No 141/2011 (21.VII.) by means of a declaration to this effect.